FAQ

Q1: How do I place an order?

The ordering process is straightforward and takes just four steps:

Select products: Browse our catalog and add your favorite items to the cart.

Enter information: Proceed to checkout and fill in your shipping address and contact details accurately.

Secure payment: We accept major credit cards including Visa, Mastercard, American Express, and Discover. All transactions are processed directly through a highly encrypted payment gateway without unnecessary redirects.

Confirm your order: After successful payment, you will receive an immediate confirmation email, and we will then process your shipment.


Security Guarantee: We use a globally recognized PCI-DSS compliant platform with end-to-end encryption. This means your credit card information is processed directly through protected financial channels, and our system does not store any sensitive card data, ensuring your payment is 100% secure.

Q2: Is my payment information safe?

Absolutely. Protecting your privacy and financial security is our top priority. We have implemented a dual-protection system:

Global financial-grade standards: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), meeting the highest level of payment security requirements worldwide.

Bank-level encryption: Using SSL/TLS end-to-end encryption, your sensitive data such as credit card number and billing address is locked in real time during transmission. Even our internal staff cannot view your private card details, ensuring worry-free shopping.



2. Shipping & Delivery Time (US Direct Shipping Advantage)


Q3: Where is my order shipped from and how long will it take to arrive?

All our products are shipped directly from our USA Warehouse to ensure quality control and efficient processing.

Order processing: After your order is confirmed (usually within 12 hours of successful payment), we will complete sorting and hand it over to the logistics provider within 2 business days.

Estimated delivery time:

US domestic orders: Enjoy fast shipping with standard delivery in 3–5 business days.

International orders: Typically 7–15 business days, depending on the destination and local logistics.


Duties & Import Taxes (All-Inclusive Service)


Q4: Will I be charged any additional duties or import taxes upon delivery?

No. To make your cross-border shopping as convenient as local shopping, we offer an all-inclusive pricing policy:

All taxes included: The total amount you pay at checkout already covers the product cost, international shipping, and any applicable import duties and VAT in the destination country.

No hidden fees: You will not be required to pay any extra charges to customs or the courier upon delivery. We handle all customs clearance and tax payment procedures.

Hassle-free delivery: Since taxes are pre-paid, your package will clear customs more smoothly, truly realizing "what you see is what you pay."



Order Tracking & After-Sales


Q5: How can I track the status of my order in real time?

We offer full transparency with real-time tracking:

Email notification: Once your order is shipped, the system will automatically send a tracking number to your registered email.

Account lookup: You can log in to your account at any time and check the latest shipping status in the "Order History" section.

Official tracking: You can also use the tracking number to check the exact location and estimated delivery date on the official websites of carriers such as UPS, DHL, and FedEx.